The Manager’s Role in Building a Confident and Resilient Workforce
3 hour LIVE, Online course (via MS Teams or Zoom) with a professional trainer and a maximum group size of 16 people.
Overview
The Manager’s Role in Building a Confident and Resilient Workforce is a highly practical, evidence-informed programme designed specifically for managers working in UK local government.
In an environment of increasing demand, scrutiny and change, managers play a critical role in creating the conditions that enable staff to thrive. This interactive, learner-centred course explores the difference between confidence and self-esteem and provides clear, actionable strategies for strengthening both within your team.
Drawing on research including Bandura’s work on self-efficacy and Maslach and Leiter’s burnout framework, participants will examine how everyday management behaviours influence belief, motivation and resilience.
The session is structured around discussion, activities, breakout exercises and real-world reflection, ensuring managers leave not just with insight, but with practical tips and tools they can implement immediately. Participants will finish the programme with greater clarity about their influence, increased confidence in handling sensitive situations, and a focused action plan to strengthen resilience and capability within their teams.
Who should attend?
Managers at team leader, supervisory or middle management level who want to strengthen their impact, build confidence within their teams and create resilient, high-performing teams in challenging local government contexts.
Course Outline – Agenda
Session One (Online – 3 hours)
- Introduction
- The difference between confidence and self-esteem
- How to build confidence in the workplace
- Self-efficacy: how managers build belief in capability
- Tips on managing people with low self-esteem
- Burnout and systemic resilience – Maslach and Leiter
- Five strategies to build resilience in your people: practical behaviours managers can adopt immediately
- Conclusion and action planning
Learning Objectives (success criteria)
By the end of this course, participants will be able to:
- Differentiate between confidence and self-esteem and understand how managerial behaviours influence both within a team environment.
- Apply practical, evidence-based strategies to build self-efficacy, strengthen belief in capability and support staff experiencing low confidence.
- Identify systemic factors that contribute to burnout and implement immediate, practical leadership behaviours that enhance team resilience and sustain performance.
Bookings, Costs and Dates
If you are looking for training for 6 or more people we can run this course on a date convenient to you. Please enter your details below or email us at hello@lgtda.co.uk and we will be in touch.
