Managing Underperforming People
1x 3 hour LIVE, Online course (via MS Teams or Zoom) with a professional trainer and a maximum group size of 16 people.
Overview
US businessman Perry Belcher once said “Nothing will kill a great employee faster than watching you tolerate a bad one”. If a staff member is underperforming, its essential their manager steps in and helps to address the situation as soon as possible.
This fun, friendly, fully interactive, and highly participatory online training session will help managers understand underperforming members of staff and give a number or practical tools and techniques to help improve the situation.
Who should attend?
Any elected member, officer or council employee who manages people.
Course Outline – Agenda
- Introduction to managing underperformance.
- The performance management cycle and assessing individual performance fairly.
- Setting effective performance targets and standards of behaviour.
- Using the Performance, Expectation, Gap (PEG) model
- Five step model to managing underperforming staff.
- Introduction to giving corrective feedback and having difficult conversations.
- Actionable tips for managing underperforming employees.
- Summary and conclusion.
Learning Objectives (success criteria)
Delegates will explore the importance of dealing with underperformance quickly and understand the performance management cycle and the importance of regular feedback and monitoring.
Delegates will explore a number of practical hand on models to help manage underperforming staff.
Delegates will gain a number of new skills and techniques to give them increased confidence in managing underperforming members of their teams.
Bookings, Costs and Dates
If you are looking for training for 6 or more people we can run this course on a date convenient to you. Please enter your details below or email us at hello@lgtda.co.uk and we will be in touch.
