Effective Letter Writing and Emails for Local Government

1x 3 hour LIVE, Online course (via MS Teams or Zoom) with a professional trainer and a maximum group size of 16 people.

Overview

This practical and engaging course equips local government officers with the tools to write clear, professional, and impactful correspondence. Whether you’re responding to complaints, legislative queries, or appeals, our training helps you structure your letters effectively, avoid common pitfalls, and communicate with confidence.

Through a blend of expert instruction and real-world examples, participants will master grammar essentials, including the difference between active and passive voice, and learn how to tailor responses for different types of enquiries. The course focuses on reducing follow-up contact by getting it right the first time—saving time and improving public trust.

Who should attend?

Any officer or council employee who writes letters or emails and responds to complaints, legislative queries, appeals etc.

Course Outline – Agenda

• Planning and Structuring a Letter or Email – including common do’s and don’ts.
• Writing with Clarity and Professionalism – using plain English and an appropriate tone.
• Grammar and Language Essentials – focusing on active vs passive voice and avoiding common errors.
• Tailoring Responses to Different Enquiries – complaints, councillor questions, legislative challenges, appeals, and more.
• Reducing Follow-Up Enquiries – by responding thoroughly the first time.
• Drafting Effective Responses – in both letter and email formats.
• De-escalation Techniques in Writing – avoiding confrontational or defensive language.
• Real-World Exercises and Case Studies – to apply learning immediately.

Learning Objectives (success criteria)

By the end of this course, participants will be able to:

Plan and structure professional, clear, and effective letters and emails that reflect the standards of local government communication.

Apply correct grammar, tone, and formatting, and know how to adapt your writing to different types of customer engagement, from complaints to legislative queries.

Reduce follow-up contact by getting the response right first time, using plain English and best practice techniques to communicate with clarity and confidence.

Bookings, Costs and Dates

If you are looking for training for 6 or more people we can run this course on a date convenient to you. Please enter your details below or email us at hello@lgtda.co.uk and we will be in touch.

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