2x 3 hour LIVE, Online course (via Zoom) with a professional trainer and a maximum group size of 16 people.
Overview
This course will focus on building effective communication skills and will help delegates convey information clearly and simply. It has been designed to help delegates establish and maintain co-operative professional and workplace relationships.
The course will cover different communication styles, how to build rapport, effective questioning and listening skills and discuss the impact of non-verbal communication.
This relaxed, fun, highly participatory online training session will also help delegates adapt communication styles depending upon the situation and person and will produce an action plan pertinent to their own areas for development.
Who should attend?
Any member, officer or council employee who wants to improve their communication skills.
Please note, this course is aimed at day to day communications in the council’s workplace and when interacting with residents.
Please note, this course is not specifically targeted at the council chamber, speech making or political debating (but it may help in those areas as well).
Course Overview – Agenda
Session One
- Introduction
- The communication cycle
- First impressions count
- Relationship styles and questionnaire
Session Two
- Building rapport
- Listening skills
- Questioning skills
- Emotional Intelligence
- Communicating via email
- Personal action plan
Learning Objectives (success criteria)
By the end of this course delegates will be able to assess their own communication style and understand how this is perceived.
Understand the impact of non-verbal communication.
Have better rapport building skills.
Develop flexibility on communication style to best fit the situation and person.
Produce an action plan pertinent to the delegates’ own areas for development.
Bookings, Costs & Dates
£140 per person – please email hello@lgtda.co.uk for dates
If you have 6 or more people interested in this course – we would run it “on demand” – please email us at hello@lgtda.co.uk
Testimonials
I joined local government just before the pandemic and came from the private sector. I found this course to be really useful as it helped me to understand how to communicate in different ways to different people in an efficient way. I found that Richard was a really good as he understands both the public and private sector, this meant that he understood the struggles that I have faced and therefore meant that he could tailor the course to my needs.
J Rose – City of York – April 2022