Driving Performance Through SMART Goals and KPIs
1x 3 hour LIVE, Online course (via MS Teams or Zoom) with a professional trainer and a maximum group size of 16 people.
Overview
This three-hour live online fully interactive session is a practical course designed to help managers and leaders boost team effectiveness by setting clear, measurable objectives. This session explores the power of SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals and Key Performance Indicators (KPIs) in driving performance, accountability and results.
Participants will learn how to craft meaningful goals that align with organizational priorities, track progress effectively, and use KPIs to identify successes and areas for improvement.
Through engaging activities and real-world examples, this course equips managers with the tools to clarify expectations, foster collaboration, and ensure team members stay focused and motivated. By the end of the session, attendees will have the confidence to implement SMART goals and KPIs that inspire high performance and measurable success.
Who should attend?
Any elected member, officer or council employee who manages people and is responsible for setting objectives.
Course Outline – Agenda
- Introduction to setting objectives and SMART objectives.
- Why Goals and KPIs Matter in Local Government (The value of clarity, alignment, and accountability).
- Importance of setting clear objectives (Locke and Latham’s goal-setting theory.
- Using the SMART model (Breaking down each element of SMART).
- KPIs – how you set them and common pitfalls to avoid
- “You get what you measure” – Balanced Scorecard
- Connecting SMART Goals & KPIs – Integrating both into performance management
- Conclusion and session summary.
Learning Objectives (success criteria)
By the end of this course, participants will be able to:
Explain the importance of setting clear objectives and measurable outcomes in a local government context, drawing on Locke and Latham’s goal-setting theory and the SMART framework.
Apply the SMART model to create specific, measurable, achievable, relevant, and time-bound goals that align with team and organisational priorities.
Develop and evaluate Key Performance Indicators (KPIs) that support performance management, avoid common pitfalls, and reflect strategic objectives using tools like the Balanced Scorecard.
Integrate SMART goals and KPIs into a cohesive performance strategy that drives clarity, accountability, and results across teams and services.
Bookings, Costs and Dates
If you are looking for training for 6 or more people we can run this course on a date convenient to you. Please enter your details below or email us at hello@lgtda.co.uk and we will be in touch.
